Privacy & Security Policy

MetalGuys Privacy Policy

Last updated: 10/11/2025

MetalGuys is committed to protecting your privacy and ensuring that all personal information is handled safely, securely and in accordance with UK data protection laws including UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it, how we store it and the rights you have regarding your personal data.

1. Who We Are

MetalGuys
Unit 8
First Avenue
MultiPark Pensnett
DY6 7TG

You can contact us for any data related enquiries at: webmaster@metalguys.co.uk.

2. Information We Collect

We collect information in several ways, depending on how you interact with our website or services.

2.1 Personal Information Provided by You

  • Name
  • Billing and delivery address
  • Phone number
  • Email address
  • Order details and purchase history
  • Trade account information
  • Uploaded drawings, images and documents provided by email or through our website
  • Account login details if you choose to create an account

2.2 Information Collected Automatically

  • IP address
  • Device information
  • Cookies and tracking data
  • Website usage patterns

This includes analytics, performance data and advertising-related information collected via Google Analytics, Meta, New Relic and Stape.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Contact you regarding order updates, queries or support
  • Manage trade accounts
  • Improve website performance and user experience
  • Provide customer service
  • Detect and combat fraud
  • Send marketing emails if you have opted in
  • Maintain legal, financial and tax records

We will never sell your information to third parties.

4. Marketing and Communications

We send marketing emails through Mailchimp and our internal email systems to customers who have actively opted in. You can unsubscribe at any time using the link in the email or by contacting us directly.

5. Payments and Security

We use secure, recognised payment processors including:

  • PayPal
  • Trust Payments
  • Sage
  • Stripe

These providers process your payment information according to their own security and privacy protocols. We do not store full card details on our servers.

6. Delivery and Logistics

To deliver your items, we share necessary information such as name, address and phone number with the following trusted couriers:

  • Royal Mail
  • DX Freight
  • DHL
  • EVRi
  • FedEx
  • Transglobal Express

This information is only used for the purpose of delivering your order.

7. Cookies and Tracking Technologies

Our website uses essential, performance and advertising cookies. These include:

  • Google Analytics
  • Meta tracking tools
  • NewRelic monitoring
  • Stape integration

Cookies help us understand how customers use our site, which products are viewed most and how to improve workflow. Advertising cookies may be used to display relevant ads and to track conversions.

You can manage or disable cookies in your browser settings.

8. Data Storage and Retention

We follow strict UK data protection guidelines and commercial best practices.

  • Order related data is stored for 6 years in line with tax and legal requirements.
  • Customer accounts remain active unless deleted upon request.
  • Uploaded drawings, files or images are stored securely and used only for the purpose of completing the requested work.

9. Security Measures

We use robust security platforms and controls to protect all information, including:

  • SSL website encryption
  • Secure server environments
  • Restricted staff access on a need to know basis
  • Regular system monitoring and security updates
  • Fraud detection and prevention systems
  • Encrypted communications between platforms where applicable

Your data is stored safely and is only accessed for legitimate business needs.

10. Your Rights

Under UK GDPR you have the following rights:

  • Right to access your personal data
  • Right to correct inaccurate information
  • Right to request deletion of your data
  • Right to withdraw marketing consent
  • Right to restrict processing in certain circumstances
  • Right to data portability

To exercise any of these rights, email [insert your preferred email address here].

11. Sharing and Disclosure

We share data only with trusted third parties required to provide our services, such as:

  • Payment processors
  • Courier companies
  • IT and security service providers
  • Email marketing platforms

We do not sell data to third parties.

12. Children’s Privacy

We do not knowingly collect personal information from anyone under the age of 16.

13. Changes to This Policy

We may update this policy to reflect changes in law or operational practice. The updated version will always be available on our website.

MetalGuys Security Statement

MetalGuys is committed to maintaining a secure digital environment for all customers.

Our Security Principles

  • Protect customer data using advanced security solutions
  • Follow industry best practice across storage, processing and handling
  • Maintain strict internal controls and limited user access
  • Encrypt sensitive information using SSL
  • Conduct regular system reviews
  • Work only with trusted third party processors who follow recognised security standards

If you suspect any security concerns or wish to report an issue, please contact us immediately at webmaster@metalguys.co.uk